Return and Refund

Online Furniture Store
 

• Faulty, Damaged or Incorrect Items: If you receive an item that is faulty, damaged, or incorrect, you have the legal right to a full refund within 30 days of delivery, including the original delivery cost. We will also cover the cost of returning the item. However, faulty, damaged, or incorrect items must be report to info@bridgetowninteriors.com within 48 hours after delivery.

• Change of Mind: You have 14 days from the day after you receive your order to notify us that you wish to cancel and return an item, no reason needed. You then have a further 14 days to return the item to us. We will issue a full refund for the purchase price (minus any applicable delivery costs) within 14 days of receiving the returned item in its original condition and packaging. You are responsible for the return shipping cost unless the item is faulty, damaged or incorrect. We can arrange collection for return items and the charge will be 15% of the item price that you paid.
   

Unwanted Items: Please note that some items, such as made-to-order furniture or custom pieces, may not be eligible for return under "change of mind" policies. We will clearly state this on the product page and during the checkout process.
 

• Process: To initiate a return or exchange, please contact us at info@bridgetowninteriors.com with your order number, photos and videos and reason for return . We will provide you with instructions on how to return the item securely.

• Refunds: Once we receive and inspect the returned item in its original condition (with tags attached for unused items), we will issue a refund using your original payment method within the timeframe dictated by law (30 days for faulty items, 14 days for change of mind).
   

Services (Interior Design, Bespoke Furniture & Curtains)
 

• Project Changes: We understand that plans may change! If you need to make adjustments to the scope of your project after the initial estimate is approved, we will work with you to accommodate the changes. However, this may affect the final project cost and timeline. We will always provide you with a revised estimate reflecting the changes before proceeding.

• Project Cancellations: If you need to cancel your project after the initial consultation but before work begins, you will not be charged a cancellation fee. Once work has commenced, the cancellation fee will be determined based on the reasonable costs we have incurred up to that point, such as material purchases or design work completed.

• Service Dissatisfaction: In the unlikely event that you are not satisfied with the final outcome of our design services, we will work diligently to address your concerns and rectify the situation. This may involve revisions to the design or additional work. If a satisfactory resolution cannot be reached, we may offer a partial refund based on the specific circumstances, taking into account the work completed and the reason for dissatisfaction.
   

Please Note:
 

• We strongly recommend reviewing this return and refund policy before placing an order or accepting a project estimate.

• This policy applies to purchases made through our online furniture store and services provided by Bridge Town Interiors Limited within the UK.
   

Contact Us:

If you have any questions regarding our return and refund policy, please don't hesitate to contact us at info@bridgetowninteriors.com. We're here to help!